We are approved by CNTA (China National Tourism Administration), and our business certificate number is [L-SNX-GJ00040]. We have contributed 1,600,000 Yuan to the Chinese government which means you will get paid up to 1.6 million Yan if you suffer any loss, damage of your baggage or physical injury. Contact us if you still have any questions or go to CNTA to contact local tourism administration.
To lodge a complaint, you will be advised to contact our online customer service center; you could also log on CNTA website.
Complaint Address:
No.159 Bei Yuan Men,
Xi’an, Shan Xi Province
Postcode: 710003
Business Tel: 86-29-87630166
Your Complaint will be answered within one business working day.